Refund policy

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Please be aware of our restocking fee

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Each membership includes 7 days from the date of receiving the provided equipment prior to paying your first month bill. If the Device or service does not meet member’s expectations, a refund for the One-Time Membership Fee will be issued, minus a $200 restocking fee when the Device has been shipped back within 7 days from the date at which the member received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Membership Prepayments.

For any refund requests please contact us at support@clearskywireless.com, once we have received your refund request we will contact you and provide you with an RMA. You are responsible for paying return shipping. Please be aware that you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with a Return Authorization Number(“RMA”) or other instructions. Once you have received your RMA please follow the return instructions as provided. We are not responsible for loss or damage of your return shipments.

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SUBSCRIPTION CANCELLATION AND REFUND POLICY

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All devices are the property of Clear Sky Wireless and need to be returned in order to cancel a subscription.

Cancellation of any subscription can only take place when the device has been returned to Clear Sky Wireless and associated tracking information states that the unit has been received by Clear Sky Wireless.

Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.

Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $250 for routers.

Any refunds may take up to 30 days to process before the initiation of the refund.

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Shipping 

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You will be responsible for paying for your own shipping costs for returning your item if you wish to cancel services.Shipping costs are non-refundable.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.